Enlighten Hosted Services Planned Outages and Events

This Help-desk entry contains any projected, expected or observed outages for the  services related to mail.enlightnhosting.com.

Entries will be added as comments as new information comes to hand, so it will be updated periodically when required.

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Note, if there is a current Outage in progress, you may not be able to receive notifications unless you use an alternate mail service/account.

 

The team at Enlighten Hosting

Raymond van Driel -
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7 Comments

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  • 0
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    Raymond van Driel
     

    Hello.   This just came in from our upstream provider.

     

    SCHEDULED UPGRADES HAPPENING OVERNIGHT. 

     

    We're bringing forward some planned network upgrades due to an intermittent fault condition we are seeing within our network that may have affected some of the services we provide to you. We saw the first signs of this last Wednesday and then again this morning, so we are prioritising the fix to minimise further potential losses of service.

    The fix process will commence at 2am on Tuesday 14 August.

    While the network upgrades are taking place, we expect all core network links to remain in service. However, customers who have voice or data services traversing or terminating via one of our core routers in Mayoral Drive (CPCAK-MDR-R1) will experience 2 x 5 minute breaks to service between 2am and 3am, and a potential loss of service up for to 30 minutes - depending on how long it takes your specific equipment to get back up and running.
     

    These brief outages will happen as the upgrades are applied and your services are switched to alternate network paths.

     

    This work is being completed by our core network engineers who will be working in conjunction with our vendor to perform these software upgrades.

    While these upgrade works are vital in ensuring our ability to provide a quality connectivity service, we acknowledge there may be a disruption to your organisation. We apologise in advance for any inconvenience caused, and will do everything we can to ensure the upgrade is completed as quickly as possible.
     

     
  • 0
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    Raymond van Driel

    On Tuesday 21/03/17 Enlighten Email will have a Security "SSL" certificate Updated.  This will have no effect on most customers, but it is possible that some email client software will need to be configured to trust the new certificate.

    If you do experience problems, depending on your software, simply accepting the changed certificate will likely correct any issues experienced.

    Web-mail will continue to function, (https://mail.enlightenhosting.com) as a fallback should that be required.

  • 0
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    Raymond van Driel

    on Sunday 19/11/17 at 10PM NZST, the database server used to store user credentials for email services will be changed.

    No outage is expected, however there is a small possibility that transient  email authentication or Groupware related issues arise.  Please create a Helpdesk query should you experience issues that last more than 30 minutes.

  • 0
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    Raymond van Driel

    The maintenance was a success, and there was no downtime,

  • 0
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    Raymond van Driel

    Success. Downtime was 12 minutes.

  • 0
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    Raymond van Driel

    SCHEDULED ELECTRICAL WORKS: 9 OCTOBER.

    The Data Centre requires a calibration of the A Power System. This work means there is heightened potential for an outage to the A Power System, that could impact the electrical supply.

    We are doing everything possible to prevent an outage.

    THE DETAILS.
    What's happening?
    Electrical calibration work must be performed on the A Power System at the Vocus Albany Data Centre, which requires us to disable both mains power and our generator backup power system, for the duration of the works.

    We have prepared a solution to provide continued electricity to the A Power System during the electrical work. This solution has been worked on for many months with our electricians, UPS, and generator consultants, however, due to the complexity of this solution we recommend you prepare a contingency plan for possible disruption of power to your rack space.


    When is it happening?
    The work is scheduled for 0:00am - 6:00am on Tuesday, 9 October 2018.


    Will it impact my organisation?
    While we are doing everything possible to prevent an outage, this electrical work may impact the power to your servers. Should an outage to the A Power Supply occur, we expect a period of no electrical supply for up to 90 minutes.

  • 0
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    Raymond van Driel

    Today is patch Tuesday, so - as always- there may be some small downtime as our hosting servers and systems are patched, beginning 10Pm this evening.

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