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Basic e-mail client settings

  • Updated

Use the settings below to configure any email client (desktop, mobile, or tablet) with your Enlighten Hosting mailbox. 

Need to verify your password? Log in via webmail at mail.enlightenhosting.com first.

Issues with your password? - Contact your email administrator or IT support team.

Want it to autoconfigure? - Outlook can be set up to autoconfigure with a special SRV DNS record.  Ask us about it, or try adding the account in Outlook with just the email address and password!

Incoming Mail — IMAP (Recommended)

We strongly recommend IMAP over POP3. IMAP keeps your folders synchronised across all devices — webmail, desktop, and mobile — in real time.

Primary (SSL)

Setting Value
Type IMAP
Server mail.enlightenhosting.com
Port 993
Security SSL/TLS
Username Your full email address (e.g. name@yourdomain.com)
Password Your email password
Certificate Accept / Trust certificate if prompted

Alternate (STARTTLS)

Use this if port 993 is blocked on your network.

Setting Value
Type IMAP
Server mail.enlightenhosting.com
Port 143
Security STARTTLS
Username Your full email address
Password Your email password
Certificate Accept / Trust certificate if prompted

Outgoing Mail — SMTP

Primary (SSL, Port 465) — Recommended

Port 465 with SSL is the preferred outgoing setting. Some ISPs, hotels, and public networks block port 25, so port 465 is the most reliable choice.

Setting Value
Type SMTP
Server mail.enlightenhosting.com
Port 465
Security SSL/TLS
Username Your full email address
Password Your email password
Certificate Accept / Trust certificate if prompted

Alternate (STARTTLS, Port 25)

Use this only if port 465 is unavailable.

⚠️ Important: Ensure your email client explicitly supports STARTTLS before using port 25. Without STARTTLS, your password and messages may be transmitted in plain text.

Setting Value
Type SMTP
Server mail.enlightenhosting.com
Port 25
Security STARTTLS
Username Your full email address
Password Your email password
Certificate Accept / Trust certificate if prompted

Incoming Mail — POP3

Note: POP3 downloads mail to a single device deletes it on the server, and does not keep multiple devices in sync. We recommend IMAP unless you have a specific reason to use POP3.  POP3 may be discontinued in the future.

Setting Value
Type POP3
Server mail.enlightenhosting.com
Port 995
Security SSL/TLS
Username Your full email address
Password Your email password
Certificate Accept / Trust certificate if prompted

 

Example Outlook settings

Note: Different versions of outlook may vary slightly.

 

Certificates

Some email clients may prompt you to accept or trust the server certificate the first time you connect. Choose Accept, Trust, or Always trust when prompted. If your client offers an option to accept all certificates from this server, that is also fine.

Troubleshooting

Can't connect? Test your network (Windows)

Your local network, ISP, hotel, or workplace firewall may be blocking the required outbound ports. To check, open PowerShell and run the following commands:

 
powershell
# Test IMAP ports
Test-NetConnection mail.enlightenhosting.com -Port 993
Test-NetConnection mail.enlightenhosting.com -Port 143

# Test SMTP ports
Test-NetConnection mail.enlightenhosting.com -Port 465
Test-NetConnection mail.enlightenhosting.com -Port 25

A successful result will show TcpTestSucceeded : True:

 
ComputerName     : mail.enlightenhosting.com
RemoteAddress    : 203.89.183.110
RemotePort       : 993
InterfaceAlias   : Ethernet 2
SourceAddress    : 10.4.0.19
TcpTestSucceeded : True

If TcpTestSucceeded is False, the port is likely blocked. Try the alternate port for that protocol, or contact your network administrator.  Also, in that case, the webmail at https://mail.enlightenhosting.com may still work.

Trace the route to our server

If you're experiencing slow or intermittent connectivity, a traceroute can help identify where the problem lies. Run:

 
powershell
Test-NetConnection mail.enlightenhosting.com -TraceRoute

Look for PingSucceeded : True in the output. If pings are failing or you see a string of 0.0.0.0 hops before reaching the destination, there may be a routing issue between your network and our server.

Still having trouble? Contact our support team with the output of the commands above and we'll help diagnose the issue.

 

 

 

 

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