Basic e-mail client settings
Here are the recommended basic client settings you may need to set up your e-mail . Different clients use different methods for Accepting certificates, but most will either ask to to Accept the certificate, or give to the option to accept all certificates.
Tip: If you need to verify your password, try logging in with webmail to https://mail.enlightenhosting.com
INCOMING MAIL(IMAP):
We highly recommend the use of IMAP as this allows all of your mail clients (webmail, desktop, mobile etc.) to keep online folders in Sync.
Setting | Value |
Type: | IMAP |
Server: | mail.enlightenhosting.com |
Username: | Your full email address, including the @domainname part |
Password: | Your mail address password |
Security type: | SSL |
Choose Accept certificate | |
Port: | 993 |
INCOMING MAIL (alternate)
Setting | Value |
Type: | IMAP |
Server: | mail.enlightenhosting.com |
Username: | Your full email address, including the @domainname part |
Password: | Your mail address password |
Security type: | START-TLS |
Choose Accept certificate | |
Port: | 143 |
OUTGOING MAIL:
Setting | Value |
Type: | SMTP |
Server: | mail.enlightenhosting.com |
Username: | Your full email address, including the @domainname part |
Password: | Your mail address password |
Security type: | SSL |
Choose Accept certificate | |
Port: | 465 |
OUTGOING MAIL (alternate)
Note that pot 465 with SSL is better for outbound because some ISPs / Internet cafes / hotels etc. block port 25. You may also try port 25 with TLS, if port 465 fails. as below.
Setting | Value |
Type: | SMTP |
Server: | mail.enlightenhosting.com |
Username: | Your full email address, including the @domainname part |
Password: | Your mail address password |
Security type: | STARTTLS |
Choose Accept certificate | |
Port: | 25 |
When using port 25, Be sure that your mail client supports STARTTLS or you may be accidentally sending your password in clear text.
INCOMING MAIL (POP3):
Note that we recommend that you use IMAP, especially if you use multiple devices to access your mail.
Setting | Value |
Type: | POP3 |
Server: | mail.enlightenhosting.com |
Username: | Your full email address, including the @domainname part |
Password: | Your mail address password |
Security type: | SSL |
Choose Accept certificate | |
Port: | 995 |
Example outlook profiles:
TROUBLESHOOTING
Testing network connectivity (windows)
I's possible your local network has closed the required ports for security reasons, try running the following commands in a PowerShell prompt to check.
test-netconnection mail.enlightenhosting.com -port 143
test-netconnection mail.enlightenhosting.com -port 993
test-netconnection mail.enlightenhosting.com -port 25
test-netconnection mail.enlightenhosting.com -port 465
The resulting output should look a bit like like below if the connection is not blocked.
ComputerName : mail.enlightenhosting.com
RemoteAddress : 203.89.183.110
RemotePort : 993
InterfaceAlias : Ethernet 2
SourceAddress : 10.4.0.19
TcpTestSucceeded : True
The below powershell command can also be used to trace the route from your system to our server. Output will vary, but look for "PingSucceeded : True
test-netconnection mail.enlightenhosting.com -traceroute
ComputerName : mail.enlightenhosting.com
RemoteAddress : 203.89.183.110
NameResolutionResults : 203.89.183.110
InterfaceAlias : Ethernet 2
SourceAddress : 10.4.0.19
NetRoute (NextHop) : 10.4.0.254
PingSucceeded : True
PingReplyDetails (RTT) : 23 ms
TraceRoute : 10.4.0.254
203.190.215.222
124.157.65.128
0.0.0.0
0.0.0.0
101.98.5.142
101.98.5.141
203.89.189.217
203.89.183.110
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